These policies are general templates for an online store in Portugal/EU and should be reviewed by a professional before being used as final legal documents.
Customer support
If something goes wrong, we recommend contacting our customer support first so we can try to resolve the situation quickly and directly.
Always include the order number, photos when relevant and a clear description of the issue.
Electronic complaints book
In Portugal, consumers can use the official Electronic Complaints Book available at livroreclamacoes.pt.
Submitting a complaint through this channel does not limit any other legal consumer rights.
Alternative dispute resolution
In the event of a consumer dispute, the customer may contact a competent consumer alternative dispute resolution entity.
Information about available entities can be found through the Portuguese Consumer Portal and applicable official channels.